Return Policy and Return Form

If you’re not happy with our products, then something’s gone wrong. We promise to refund you fully if you are not completely satisfied. 



Please inform us as soon as possible about any problem with your product and we will arrange for a return, replacement or refund as applicable.

You have the right to cancel your contract at any time up to seven working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded. 



You must inform us of the cancellation of the contract.



This is not intended to be a full statement of all your rights under the Distance Selling Regulations.

Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office. 


Download Sample Return Form

Great news! The Drill Bit Kit is now available at the Screw Shop. See Where to Buy

"A simple story of British design genius"
(real business)

Making a hole for a wall plug - how do you decide which drill bit you need?

 

With our colour matched kit it couldn't be simpler! Choose your wall plug, then use the same colour drill bit.

 

How deep do you drill?

 

Drill in up to the paint mark – you will now have exactly the right size hole for a snug fit.

 

HP Smart Business Awards 2012

Highly Commended

Manufacturing Innovation

Follow us on Twitter. Go on, you know you want to. 

Recent wisdom from our Twitter feed: